Return & Exchange Policy

At Decorna, we strive to provide a reliable and transparent shopping experience. This return and exchange policy outlines all the terms and procedures related to product exchanges, ensuring the protection of customer rights and achieving the highest level of customer satisfaction.

Customers may request a product exchange in the case of a manufacturing defect or a clear issue upon delivery, provided that the request is submitted within no more than 14 days from the date of receipt. This policy aims to ensure that customers receive products that meet our committed quality standards.

The return and exchange policy does not apply to products that are free from defects or in cases where damage has occurred due to misuse. Additionally, exchange requests cannot be accepted if the product has been used in a way that affects its original condition.

To initiate an exchange request, customers must contact customer service and provide clear details of the issue, preferably supported by photos. After reviewing the request, the appropriate action will be determined—either through product replacement or by offering an alternative solution that ensures customer satisfaction.

Decorna is committed to processing exchange requests as quickly as possible, with continuous follow-up to ensure customer satisfaction. We also maintain full transparency throughout all stages of the process to build trust and deliver the best possible experience.

Customer satisfaction is a fundamental part of our commitment. Therefore, we continuously work on improving our return and exchange policy to align with customer expectations and reflect the quality of our products.